Frequently Asked Questions (FAQs)

Getting Started & Account Management

• What is the key difference between your email verification tool and other tools?

The main difference is that we do not return the stored result. We never store result of any email. We do fresh validation every time. Other providers create a results database and return it during validation. We have a strict policy against storing any results.

• How do I get started?

Getting started with MyEmailVerifier is borderline easy. Just visit this page or click on the Sign Up button in the menu bar above to fill out a simple form and create your free account. That's all!

• How do I log in to my account?

Once your account has been created, you can easily log in by visiting this page or clicking on the Login button above to enter your email address and password. In case you've forgotten your password, make use of the Forgot Password option; you only need your email address.

• Do I need my credit card to get started?

No, you don't need a credit card to sign up and use MyEmailVerifier. You only need a credit card when you're ready to buy one of our plans.

• I am unable to verify my mobile number.

There could be several reasons for this: The mobile number is already associated with another account. Network connectivity issues. Multiple verification attempts have been made.

Please contact support in such case.

• How can I unblock my account?

To unblock your account, you need to provide required KYC (Know Your Customer) details. Once verified, we will determine the appropriate course of action.

Please contact support in such case.

• Do I Need to Install Anything?

No need for that! All you have to do is sign up and submit your list; we will handle the rest.

• How do I change my password?

Kindly log in to your account and click the Change Password link in the left menu. Just enter the old and new passwords accordingly.

• I can't verify my email address. What's wrong?

After completing the registration, you're required to verify/confirm your email address. If you are not able to, however, don't worry, as we'll fix it together. There are two options:

A) The confirmation email might have landed in your spam or junk filter. Simply check the spam/junk filter of the email you registered with for any email you may have received from MyEmailVerifier.

B) You may have entered an incorrect address. Simply enter the correct address for verification.

• Why is mobile verification required?

Mobile verification is necessary to prevent the creation of multiple accounts and to ensure a fair user experience.

• What is the process for validating/verifying my mobile number?

The process is simple: Choose your country code, enter your mobile number, click Send OTP, and then verify the OTP.

• Why is my country code not available on the update profile page for mobile number verification?

This might be due to restrictions in your country. If this is the case, you can provide us with your contact number details for manual verification.

• How can I start/stop email notification for files?

You can manage this by navigating to My Account and accessing the Email Preferences page.

Billing, Pricing & Credits

• How are credits charged?

Each email verification consumes 1 credit. The exact credit charge details can be provided to you in credit history page. We do not charge for unknown and duplicate emails.

• How much does email verification cost?

Our free trial starts with 100 free credits. If you need more, you can check out our pricing model to choose a plan based on the number of email lookups you need.

• What payment methods are supported?

Currently, we only accept the PayPal Payment method.

• Where can I find my invoices?

If you've successfully logged into your account, go to Billing >> Invoice History.

• Am I required to sign a contract?

No, we'll never ask you to sign a contract whatsoever.

• Why are my files automatically deleted from the server after 30 days?

Our automatic service is designed to remove old files from the server after 30 days to efficiently manage data usage and storage.

• Do email credits for Pay As You Go packages expire?

No, they don't! You can use your email credits for as long as you want.

• How do I upload my email list(s)?

Simply go to your dashboard and locate the Upload button. Click on it to load different options to upload your files.

• What file formats are supported?

You can upload CSV & TXT files.

• Can I get a refund of the purchased credit?

Unfortunately, we don't offer a refund for the credit purchased. Our email verification credit doesn't expire, so you can use it anytime.

• Why are my API logs not shown?

We no longer retain single API logs.

• How many records per file can be uploaded while using MyEmailVerifier?

Using our email verification tool, you can upload up to 0.1 million records per file. For a larger list, please contact us.

Email Verification Service FAQs

• Why should I use MyEmailVerifier's Email Verification Service?

MyEmailVerifier Email Verification service allows you to check email address validity to reduce the number of undelivered emails. Inevitably, this will improve your email delivery success rate and reduce your bad email reputation, which may result in your email address being blacklisted.

• How to send a testimonial?

If you are happy with our email verification tool and want to send us a testimonial, please send your testimonial with your name and message to [email protected] with the subject Testimonial.

• Do you have an Email Verification API service?

Yes, MyEmailVerifier provides a real-time Email Verification API service for email verification. The API is supported by any language, such as PHP, Java, Ruby, Perl, and .NET.

• How fast do you verify an email address?

Let's do the math. Our email verification tool verifies 1,000+ email addresses in 10-15 minutes, i.e., an email address takes around 0.0125 minutes (or 0.75 seconds).

• Are the catch-all enabled domain valid?

Yes, catch-all domains are valid domains, and email addresses are deliverable. The only difference between a catch-all and a normal domain is that it accepts any random email address, so you will never get bounce back email on catch-all-enabled domains.

• Why does it take time to display the result file in the download results?

We have robots that process files in the queue. The response time depends on the volume. Typically, it starts processing the file within 5 minutes after the upload of the email list, and it takes around 1 second per email.

• What is your accuracy rate?

Our email verifier is 99% accurate. And that's why we provide the best service for email verifications, and we're endorsed by thousands of satisfied customers.

• Is there a free trial or some sort of promotion?

Yes, of course. MyEmailVerifier offers 100 free email verification credits.

• Where can I get software to open the CSV file?

You can open your CSV downloaded results in software like MS-Excel, openoffice etc.

• Can you validate Yahoo email addresses?

Yes, MyEmailVerifier has improved validation for Yahoo email addresses. Not only free Yahoo addresses, but also business email using Yahoo as an email service.

• How do you handle duplicate email addresses?

We mark the status as duplicate within the downloaded CSV results so you can remove those duplicate email addresses from your list.

• Can I have 2 API from a single account?

No. You can only have 1 API under one account. However, if you are an agency and looking to build high volume email verification solution for your customers, please submit your inquiry at [email protected]. We will try to build a custom solution for you.

How We Compare to Other Tools

• What's the difference between MyEmailVerifier and ZeroBounce?

The main difference is the validation method. MyEmailVerifier always performs live email validation on every email address (never uses previous data), and ZeroBounce returns cached, stored validation results from previous checks. Our results are always reliable and up-to-date. MyEmailVerifier is the only major provider offering unlimited monthly plans starting at $99, whereas ZeroBounce is based on a credit system with starting plans at $15 for 2,000 credits. Our 99% accuracy rate and ability to validate 1,000+ emails in 10-15 minutes make us the most cost-effective solution for companies that need live validation for large email lists.

See our MyEmailVerifier vs ZeroBounce comparison in detail

• Is MyEmailVerifier better than NeverBounce?

MyEmailVerifier is a clear winner versus NeverBounce in three categories: We do not store any validation results (we believe in live validation only). Our flat, unlimited monthly plans ($99, $399) are more economical compared to pay-by-verification plans like NeverBounce. We match industry-leading accuracy rates (99%) and are faster than NeverBounce. NeverBounce is a good choice if you only do small, one-off verifications. But if your business relies on regular, high-volume email validation, MyEmailVerifier is the optimal solution for reliability, speed, and value.

See our MyEmailVerifier vs NeverBounce comparison in detail

• How does MyEmailVerifier pricing compare with other email verification tools?

MyEmailVerifier has the most affordable and transparent pricing architecture in the industry. Our plan, starting at $99/month for unlimited verification, compares to ZeroBounce using credits at $0.008/email or Hunter.io offering $49 for a few hundred verifications. Our $99/month unlimited plan is 4-7 times less expensive than other providers for equivalent volume. We offer Pay As You Go credits with no expiration (e.g., $25 for 10,000 credits). We do not charge for duplicate or unknown emails, so your credits are used efficiently.

• What features does MyEmailVerifier have that ZeroBounce does not?

MyEmailVerifier has several features that competitors lack: Fresh Validation Guarantee - we don't rely on stored results but validate every email freshly. No Result Storage Policy - we don't store your email addresses. Unlimited Monthly Plans - verify unlimited emails for a fixed monthly fee. 15 Free Email Marketing Tools such as email syntax checker, bounce rate calculator, SPF analyzer, and more. No Expiry on Pay As You Go Credits - use your credits anytime. These facts make MyEmailVerifier preferable for privacy-sensitive companies that need unlimited, real-time validation.

• How do we handle international email validation with MyEmailVerifier?

MyEmailVerifier excels at global email validation beyond .com domains. We validate Yahoo business accounts, Gmail international domains, country-specific TLDs (.uk, .de, .fr, .au, etc.), and regional email providers with 99% accuracy. Our platform handles international email addresses, including UTF-8 supported characters. Our validation approach is especially advantageous internationally, where cached database information can become stale across time zones. Our service is suitable for any global company seeking comprehensive international validation with live verification.

• Is MyEmailVerifier a less expensive email verification tool than Hunter.io?

Yes. Hunter.io costs $49/month for 1,000 verifications versus $99/month for our unlimited plan that allows unlimited verifications. While Hunter.io is also used for finding emails, MyEmailVerifier specializes in validation and tests your address list for 99% accuracy at a much lower total price. For instance, verifying 10,000 emails costs $349/month with Hunter versus $99 with MyEmailVerifier. We can verify 4-7x more emails at the same price as Hunter.io. If you want bulk email validation, MyEmailVerifier is a better value than Hunter.

[See our MyEmailVerifier vs Hunter.io comparison in detail]

• Can I migrate from ZeroBounce to MyEmailVerifier easily?

Yes. Download your email list from ZeroBounce and upload it to MyEmailVerifier. We always perform live validation, unlike ZeroBounce, which uses cached results, so you will get up-to-date information about your email addresses. Migration takes less than 10 minutes. We recommend you use up your remaining ZeroBounce credits before switching to our Pay As You Go credits, which never expire. For advanced migrations, contact support for help.

• Which email verification tool is most accurate, MyEmailVerifier, ZeroBounce, or NeverBounce?

MyEmailVerifier gets 99% accuracy for email validation. Our competitors claim 99.6% (ZeroBounce) and 99% (NeverBounce) accuracy. However, some of their accuracy numbers are based on stored validation data, not live email-by-email validation. Since our service offers real-time email validation, the accuracy we provide is live and current. We guarantee you get live, accurate email validation results, unlike providers who rely on stored, cached data.

• Does MyEmailVerifier offer bulk email verification like ZeroBounce?

MyEmailVerifier does bulk email validation at a speed significantly faster than ZeroBounce. Upload an individual file of up to 100,000 emails in TXT or CSV format and receive fresh validation results in minutes (1,000+ emails in 10-15 minutes). Unlike ZeroBounce's credit-based model, MyEmailVerifier offers fast, unlimited bulk email verification. Your process is simple: upload the file, validate the emails, and download the cleaned CSV file with results.

• What do customers like best about MyEmailVerifier?

Customers like MyEmailVerifier best for three reasons: Affordable fixed-rate monthly plans for unlimited verifications. Guarantees live validation without relying on cached results or old data. We do not store customer data, so privacy is assured. While competitors like ZeroBounce and NeverBounce have broader brand marketing presence, our 99% accuracy, transparent pricing, and customer service have resulted in thousands of happy enterprise clients who prioritize reliability over big brand names.

• Is MyEmailVerifier GDPR compliant?

MyEmailVerifier is 100% GDPR compliant. We do not store data about your email addresses after validation, so we meet GDPR's data minimization guidelines. Data is processed solely to verify email accuracy and then deleted after 30 days. We do not sell or share data with third parties. Your email addresses are communicated over secure TLS connections using HTTPS protocols. Our data handling follows GDPR Articles 5 and 17 for data minimization and right to forget.

Free Email Marketing Tools FAQs

• What is the Free Email Checker, and how do I use it?

The Free Email Checker is a single email verification tool that lets you test individual email addresses instantly without signing up or using credits. Just type in an email address, click verify, and it's instantly tested to see whether it's valid, invalid, or risky. This tool runs syntax checking, domain validation, and basic deliverability testing. Use it for: testing an email address before adding it to the list, quickly verifying a colleague's or customer's email, determining whether a bounced email is truly invalid, and testing our verification quality before purchasing credits. To verify large batches of emails with high speed and detail, upgrade to the paid service that verifies thousands of emails in minutes with CSV reporting.

• How accurate is the Free Email Syntax Checker?

The Free Email Syntax Checker is always 100% accurate for syntax validation. It confirms whether the email adheres to syntax rules ([email protected]). But syntax validation doesn't confirm deliverability - an email can pass syntax yet not exist or be unreachable. Syntax validation is step 1 of total email validation, but you still need full validation (checking domains' MX records and mailbox existence) to reach 99% accuracy. Run the syntax checker to eliminate invalid addresses quickly, then run full verification on remaining addresses.

• What is a Bounce Rate Calculator, and why do I need one?

Use the Bounce Rate Calculator to understand your email campaign's health. Enter the total emails sent and bounce count, and the calculator returns your bounce rate percentage. A top bounce rate is 2% or lower; as it surpasses 5%, you risk being blocked. Use this tool to: diagnose campaign issues, know when to scrub the list, monitor list health over time, and compare bounce rates. If your bounce rate exceeds 3%, purchase our email verification service to clear invalid addresses and preserve your reputation.

• How does the Free Duplicate Email Finder work?

The Free Duplicate Email Finder compares your email list and identifies duplicate addresses, making it easy to scrub data before verification or campaign distribution. Upload your emails (CSV or TXT) and see all duplicates quickly. This helps you: save verification credits (why verify an email twice?), increase campaign performance (don't email someone twice), stay list healthy, and minimize costs. For maximum efficiency, remove duplicates before bulk verification.

• What is an SPF Analyzer, and when should I use it?

An SPF Analyzer confirms your domain's SPF record is correctly in place for mail authentication. The recipient's server accepts your email as coming from a trusted source when your SPF record is intact. Use this tool when: creating a new domain for email sending, your messages are flagged as spam even though addresses checked out, you signed up for a new ESP and have to adjust SPF, or troubleshooting deliverability. The analyzer checks your current SPF record, points out errors, and provides solutions. Strong SPF and verified addresses give the best inbox results.

• How do I use the Email Extractor tool?

Copy and paste text, documents, or web pages into the Email Extractor, and it automatically finds and extracts email addresses, giving you a nicely presented list. Use it for: pulling contact details from files or PDFs, extracting email addresses from web pages or articles, grabbing emails from pasted lists or spreadsheets, and creating prospect lists. Then download the list and run verification to confirm deliverability before adding them to your marketing list or database.

• Where can I find all of MyEmailVerifier's free email marketing tools?

All 15 free tools are on our Free Tools page. The toolkit includes: Email Verification Tools (Free Email Checker, Syntax Checker, Disposable Domain Checker, Catch-all Domain Checker), List Management Tools (Duplicate Email Finder, Email Extractor, Email Finder), Deliverability Tools (SPF Analyzer, Bounce Rate Calculator, Email Open Rate Calculator), Utility Tools (QR Code Generator, Random Password Generator, MD5 Encryption, Meta Tag Generator, My IP Address). Each tool includes usage instructions and links to related services.

• What is a Catch-all Domain Checker, and why does it matter?

A Catch-all Domain Checker confirms whether a domain has been configured as catch-all. With catch-all domains, emails sent to [email protected], [email protected], or [email protected] will all appear as valid addresses in verification. This matters because: catch-all addresses may still be risky to your campaign, you won't find out if the mailbox really exists until you send, and some email providers flag catch-alls differently. Our system explicitly shows catch-alls, enabling you to decide whether they belong in your campaign. Catch-all addresses are technically deliverable but may lead to email waste.

• Is the Free Email Finder different from Email Verification?

Yes, they perform two different tasks. The Email Finder finds business email addresses through various methods and guides you to contacts. Email Verification confirms whether those addresses are real and reachable. Ideal workflow: use Email Finder to find contact addresses, use email verification to validate those addresses, only email verified addresses for maximum campaign response and avoid bouncebacks. This is the most effective way to build a reliable, existing target list.

• Can I use these free tools without creating an account?

Yes. Email Syntax Checker, SPF Analyzer, Bounce Rate Calculator, Email Finder, Duplicate Email Finder, and most tools are available to use unlimited times with no registration. For bulk email verification, you'll need to make a free account to upload files, but registration takes 30 seconds, is 100% free, and includes 100 free credits to test the paid system.

• How many times can I use the free email marketing tools?

All free tools can be used unlimited times with no restrictions: no caps, no limits, no signup required. From Email Syntax Checker to Bounce Rate Calculator, all free tools are yours to use as often as needed. When you're ready for bulk verification, use the paid system to verify thousands in minutes.

• Do I need to verify emails after using the Email Syntax Checker?

Definitely! Valid syntax does not mean a valid email address. An email can have perfect syntax, but if the mailbox doesn't exist, the server is down, or it's a spam trap, it's still invalid. Syntax validation is roughly 40% accurate compared to 99% for full validation. You must verify full lists after checking syntax to avoid sending blindly.

• What's the difference between the Bounce Rate Calculator and email verification?

The Bounce Rate Calculator helps diagnose problems after the fact; email verification prevents problems upfront. Use the calculator after sending campaigns to check bounce rates (desired below 2%). Use email verification to scrub lists before sending and avoid invalid addresses. Bounce Rate Calculator measures the problem; email verification cures it. Smart email marketers leverage both.

• Can the Free Email Checker replace paid email verification?

No. The Free Email Checker is fine for individual addresses and testing a handful. But for hundreds or thousands of emails, you can't enter them one by one. Our paid service verifies entire lists in minutes with downloadable CSVs. Paid verification includes: detailed full tests, duplicate detection, catch-all identification, guaranteed 99% accuracy.

• How do MyEmailVerifier free tools compare to competitors?

Most competitors offer 1-2 free tools. MyEmailVerifier has 15+ completely free tools, including: Email Checker, Syntax Checker, Duplicate Finder, Email Extractor, Bounce Rate Calculator, SPF Analyzer, Email Finder, Disposable Domain Checker, Catch-all Checker, QR Code Generator, Random Password Generator, and MD5 Encryption. All are free with unlimited usage. Competitors often cap usage or limit features. We give away tools to earn your respect.

Technical & API Questions

• How does MyEmailVerifier API stack up next to ZeroBounce and NeverBounce?

Our real-time API provides several advantages: Live rather than cached results. Integrates with PHP, Java, Ruby, Perl, .NET, and other HTTP languages. Not rate-limited on unlimited monthly plans, enabling fast speed. Provides detailed status codes and response metadata. While ZeroBounce and NeverBounce have longer API documentation, they offer similar functionality. Our API authenticates with an API key and validates email addresses in no more than 0.75 seconds per email.

• What status codes does the API return?

MyEmailVerifier returns the following status codes: Valid, Invalid, CatchAll, Unknown, Duplicate. The response includes additional metadata and reason codes explaining validity status, such as syntax error, does not exist, mailbox is full, or greylisted. You get error codes like rate limited, server errors, database errors, or invalid syntax. Detailed response codes help you understand the validation process and enable intelligent application use.

• Can I verify emails in real time using the API when people sign up on my website?

You can with our API! Simply call the API to verify each email address as users sign up. It takes about 0.75 seconds for our system to provide status and metadata. Use this to accept or reject registration in real time. Inform users of your validation process and that their email has been verified. This provides secure service and ensures invalid emails won't be used.

• How should my application handle bounced emails after I use the API?

After using the API to verify email addresses, you won't need to handle bounced emails anymore because the API detects invalid mailbox addresses and marks them. If you want to handle bounces separately, ensure your application understands Invalid and CatchAll response statuses and takes action accordingly. We recommend: classifying addresses based on API response, removing invalid emails from lists, ensuring next campaigns don't include those addresses.

• Do you provide webhooks for the API?

No. The API is a real-time GET request and returns the result instantly in the response, so there is no webhook or callback. For bulk list verification, upload a file and check status and results in your dashboard.

• Should I verify international email addresses using the API?

Always verify your entire list, including international addresses. Our system handles international addresse,s including domain extensions, Yahoo business addresses, Gmail international addresses, and non .com top-level domains (.uk, .au, .de, .fr, etc.). We support UTF-8 characters so you can verify international names with accent marks. Some international validation benchmarks are hard to verify based on cached data.

• How do I integrate with third-party systems or services?

Call our API in your application to verify addresses immediately. Steps: get account API key, build a GET request, check response data. Your app can decide if the user entered the correct information and can proceed. Use error traps to retry verification, move on, and inform the user if validation fails on large file uploads. Validate emails in real time, ensuring your system is safe against fake sign-ups.

• What are best practices for using MyEmailVerifier API?

Always verify emails at the point of entry before saving the user account or contacting the user. Use batch uploads to verify emails in bulk and get results in 10-15 minutes. Use API speed to verify at entry or submit entire lists and check results in your dashboard. Keep API key in a safe place, rotate periodically, check response data from API, watch cost for unlimited plans.

• What is a good way to improve API speed?

Speed up API usage by: uploading large file batches instead of multiple single email calls, deduplicating email lists before validation, sending multiple parallel API calls to many emails, and caching results to reduce API calls.

• What type of API authentication do you support?

Currently, API key authentication is most convenient. Personal API key is generated on the account page. Include it as header key or route through the API URL. Avoid multiple round-trips by storing API key on server for subsequent calls. Your API key is safe and part of our call system. You may want to use an API key with security layer.

• What third-party applications can I run the API with?

Our API works with tools like Zapier and Integromat. Set up API call in third-party trigger program to call our service. Set a trigger to send the email address from Facebook, Google, etc. When our API returns verification, your program gets the truth. Use a verified address in automatic sequence. We integrate with your favorite CRM or email campaign manager. Just ask.

• How can I optimize speed when verifying using the API?

Make API verification more efficient by: batching multiple emails into one file and submitting to API, removing duplicate emails using Free Duplicate Email Finder, sending multiple concurrent GET requests if doing live API validation, caching verified values for 30-90 days so you don't re-verify same addresses.

• How do I integrate MyEmailVerifier with my application?

Our API uses plain HTTP GET requests. First, get an API key from account registration. Second, send a GET request to our server with the email and your API key. Third, receive the result in JSON format. Our API is compatible with any programming language making HTTP calls. See our API guide for connection details. Integration takes less than 30 minutes once the API is working.

• What response do I get back from the API?

Our API responds with a JSON object for each email containing: response code (valid, invalid, catch-all, unknown), reason code, domain information (domain length, available MX records, greylist status), data integrity (syntax ok). View method results on your account profile for further information. Your application can interpret a response to discard or accept emails depending on validity.

• What number of API calls should I make per hour or per second?

Unlimited monthly plans have no API request limitations - make requests as quickly as you like with no additional charges. For Pay As You Go plans, we recommend prioritizing API consumption to less than 50 requests per second and cleaning larger lists in batches of less than 100,000 emails per call.

• Do I need to authorize the API during the call?

Our API implements email verification using API key authentication. You'll have a unique API key from your account profile page. Your application needs to add your API key either as a URL/form parameter or in the request header. API calls are safe and reliable. Remember to provide the API key to your developer team.

• How do I identify API errors to troubleshoot?

You'll receive error code messages depending on the problem: 401 Error (Invalid API Key - check your key), 429 Error (Too many requests - slow down call frequency), 400 Error (Invalid syntax - check email address and URL encoding). Technical issues can include timeouts, connection errors, and unsupported methods. Your application should trap error codes so you know how to react: retry, slow down, or check syntax.

• What happens if I go over my API credits?

For unlimited plans, there are no limits to API calls. For pay-as-you-go plans, you may run out of credits, triggering a 400 error notification. You can activate auto-credits recharge to refill credits when nearly depleted. Check credit usage in your profile. You can use the API without fear of running out - just reduce usage or buy more.

• How safe is the API for sensitive data?

Your security is paramount. All API requests are over HTTPS with full encryption, your API key is secure, and verification data is not stored long-term. We don't read or view email contents, only verify existence. We use secure API key authentication and ensure data remains anonymous and safe. We recommend setting API keys, changing them regularly, and monitoring usage.

• What kind of validation reports can I get from the API?

Our API provides structured responses you can parse programmatically. We include information in JSON format: response codes, validation, reason codes, and expected SMTP behavior. We have a dashboard where you can access validation analytics. We provide API logs of last calls for your account and detailed report CSVs to analyze verification results.

• How do I troubleshoot validation errors from the API?

For validation issues, check API key, status messages, and run syntax test on email addresses before verifying. Ensure addresses follow email client rules and syntax is valid. Validate email length (2-254 characters) in the application before sending a verification request. Review data in your application and check web service logs for validation triggers. Do one validation per email address.

• How can I incorporate the API into my sign-up form validation process?

Verify emails at point of entry to guarantee validity of user data. Your application needs to call the API immediately after the user submits their email address and grab the verified value. Check status, accept or reject sign-up (display message), and verify syntax before calling. Provide reassurance that you don't store or sell data and inform them that their email is validated at sign-up. Our API speed makes this efficient and effective.

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